Providence
Just a little freaky
(Long overdue) Update on GT after sales service:
Some time ago, when AC Cloud was first released, i posted that my figure has a defect on his right arm. I reached out via my local supplier and they said GT mentioned they couldn't do anything because it's part of a half-silicone body. So I asked if I could get a replacement body instead. I even offered to pay for that because well, it is a whole body after all. My supplier said they'd check and they shortly updated that GT replied saying they were running low on bodies and if they had any extra, they would sell me one as a replacement.
Fast forward to this week, when the request actually went through and I got my replacement body! This cost me about US$58 thereabouts.
Ultimately, I feel that it is up to the supplier to chase and follow up with Gametoys for any after sales service. I don't mean to discredit the good suppliers, but there are a handful who would not even bother because it's simply too troublesome. Heck, my GT AC Cloud and Fenrir is from another local supplier and I got the first batch, but they would not even entertain me when I asked if I could get the sword holder parts that came with the 2nd batch
Some time ago, when AC Cloud was first released, i posted that my figure has a defect on his right arm. I reached out via my local supplier and they said GT mentioned they couldn't do anything because it's part of a half-silicone body. So I asked if I could get a replacement body instead. I even offered to pay for that because well, it is a whole body after all. My supplier said they'd check and they shortly updated that GT replied saying they were running low on bodies and if they had any extra, they would sell me one as a replacement.
Fast forward to this week, when the request actually went through and I got my replacement body! This cost me about US$58 thereabouts.
Ultimately, I feel that it is up to the supplier to chase and follow up with Gametoys for any after sales service. I don't mean to discredit the good suppliers, but there are a handful who would not even bother because it's simply too troublesome. Heck, my GT AC Cloud and Fenrir is from another local supplier and I got the first batch, but they would not even entertain me when I asked if I could get the sword holder parts that came with the 2nd batch