14 m ·
The other day, I went to TWL to pick up an item that I ordered but never received.
The nearest station to TWL is Kwai Hing, which is about 15 minutes by subway from the center of Hong Kong. It's about a 10 minute walk from here, and the office and warehouse are on the 12th floor.
When I arrived at the building, I saw a man who looked like an employee, so I went into the office with him.
When I explained the situation, I was told that the person in charge was not available, so I had to wait a little while.
After a while, a person who called himself ANDY came.
When I explained the situation again, I was told that the item I ordered was out of stock.
I said, "Don't be silly, I ordered the stock one year ago. I came all the way to Hong Kong for this. I can accept the stock figures for the price in exchange."
ANDY: ``I've only been at this company for two months, but I'm aware of the situation. Please wait until the BOSS comes so I can do something about it. He'll be here in two hours, so why don't you go outside?''
Me: “If I leave once, aren’t you going to not let me in anymore?”
ANDY: “I would never do that.”
It was around noon, so I went outside to eat. When I returned, the door wouldn't open and all chimes were ignored.
When I contacted them via Whatsapp, I received a reply from ANDY saying, ``We cannot issue a refund. We will return the item with store credit.''
So with the help of a friend, I decided to call the local police.
The staff were coming and going, so I checked the timing and went inside. The police arrived at that time and we were able to negotiate.
For a while, ANDY complained that I had illegally forced my way in. However, since I explained the circumstances to the police, they did not question me.
I finally received a cash refund. However, it is a bank account in Hong Kong.
To be honest, I only ordered one so I didn't have to go there, but I decided to go after seeing Marcos Apache Santos' post.
I realized once again that if you can get there and call the police, they will refund your money.
However, I think the conversation went smoothly because I had filed a police report online and had proof that the package had not arrived.
Those who are going should prepare and bring materials in advance.
What we discovered during our infiltration was that some products were in stock at the warehouse. For example, I saw a pile of Soosoo Homelanders.
I think they are trying to disguise the fact that they are a fraudulent company by not sending all of the orders, but by sending some of the items.
Pray that the fraudulent company will go extinct as soon as possible, and that the items we ordered will be delivered to us in good time.
