I took my wife's new Mazda 3 Skyactive to get an oil change at Sears, three weeks later the oil filter fell off when she was driving home from work early morning. We didn't even know what the problem was, my wife did notice the oil light go on right after the car was making some seriously loud noises. Once we got it over to the to the dealership they told us right away after they got it up on the rack that the engine had oil all over it. As soon as they started it up it up they turned right off and checked the oil pan. Right when they took down the steel shield that guards the oil filter the oil filter came rolling out. They did a diagnostic and found major damage to the engine.
I called Sears and told them about this major **** up and gave them number to the dealership. They called me back and said they spoke with the dealership and the then gave me the number to their insurance company. I called and it's day 2 of waiting for a agent to pick up our case.
Bottom line is - The guy at the dealer said he's never heard of anyone rebuilding one of the new types of engines and that it will most likely have to be replaced. I will only settle for a brand new engine, or a brand new car. Will they pay?
I called Sears and told them about this major **** up and gave them number to the dealership. They called me back and said they spoke with the dealership and the then gave me the number to their insurance company. I called and it's day 2 of waiting for a agent to pick up our case.
Bottom line is - The guy at the dealer said he's never heard of anyone rebuilding one of the new types of engines and that it will most likely have to be replaced. I will only settle for a brand new engine, or a brand new car. Will they pay?